Customer Relations for Security Professionals

The course is specifically designed to meet the needs of the aspiring security supervisors and managers.

Who Can Apply:

The course is open for everyone.

Investment:

CPO English: $

CPO Arabic: $

Next course starts on:

March-2024

Program Details

  • Managing Customer Expectations: Managing customer expectations, developing an always-positive attitude, and knowing the steps to turning angry clients into fans.
  • Conflict Management: Prevents conflicts before they even begin so that you can maintain a safe and supportive work environment. 
  • Transforming Customer Complaints into Opportunities: Learn to clarify complaints and reduce stress by taking care of your customers on both an emotional and rational level.

Course Contents:

  • Introduction to Customer services.
  • Understanding Customer Needs and Expectations.
  • Types of Customers.
  • The Hallmark of Customer Services.
  • Customer Services Standard for Security Professionals.
  • Customer Care and Security.
  • Customer Services Model.
  • Responding to Customer Enquiries and Complaints.
  • Conflict Resolutions Techniques.
  • Quality in Customer Services.
  • Key Social Skills for Security Professionals.
  • Rules of Public Relations in Private Security.
  • Adding Delighters to your Services.

SEO Content related to this Course

Lorem ipsum dolor sit amet

SEO Content related to this Course

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibur ridiculus mus.

Lorem ipsum dolor sit amet

SEO Content related to this Course

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibur ridiculus mus.